Refund and Returns Policy for Indoor Plants
1. Eligibility for Returns
- Purchases of indoor plants can be returned within 30 days of the purchase date.
- Returned plants must be in their original condition and display no signs of damage or deterioration.
2. Return Process
- Customers must contact customer service to initiate a return and receive a Return Authorization (RA) number.
- Plants should be properly packaged to prevent damage during shipping.
- Returns must be sent to the designated return address provided by customer service.
3. Refund Processing
- Refunds will be processed upon the inspection of the returned item.
- Refunds will be issued to the original payment method within 7-10 business days after the returned plant is received.
4. Non-Returnable Items
- Items marked as final sale or custom orders are not eligible for returns.
5. Customer Service
- For questions regarding the return process or specific plant care, customers should reach out through provided contact options for assistance.